1. Terms and Conditions
These Terms and Conditions govern the provision of estate agency, letting, management, and related property services by Swansea West Sales & Lettings. By using our services, clients agree to comply with these terms.
Services Offered
Services include residential sales, lettings, commercial lettings, property management, valuations, and property consultancy.
Governing Law
All services are provided in accordance with the laws of England and Wales, including:
-
Renting Homes (Wales) Act 2016
-
Housing (Wales) Act 2014
-
Consumer Rights Act 2015
-
Anti-Money Laundering (AML) Regulations
2. Privacy Policy
Title: Privacy Policy
We collect and process personal information only for legitimate business purposes, including property transactions, valuations, tenancy administration, and customer enquiries.
Data We Collect
Information collected may include names, addresses, telephone numbers, email addresses, and financial information.
Data Protection & Rights
-
All data is processed strictly in accordance with UK GDPR and the Data Protection Act 2018.
-
Customers may request access to, correction of, or deletion of their personal data where permitted by law.
3. Cookie Policy
Title: Cookie Policy
Our website uses cookies to improve functionality, analyse visitor behaviour, and enhance user experience.
-
By continuing to use our website, visitors consent to the use of cookies.
-
Users can disable cookies through their browser settings, although some website functions may not operate correctly as a result.
4. Complaints Procedure
Title: Complaints Procedure
Swansea West Sales & Lettings is committed to providing high-quality service. If you have a complaint, please follow our formal procedure:
-
Submission: Complaints should be submitted in writing directly to Swansea West Sales & Lettings.
-
Investigation: We will acknowledge complaints promptly, investigate the matter fairly, and provide a written response.
-
Escalation: If the complaint cannot be resolved internally, customers may escalate the matter to the appropriate redress scheme.
5. Landlord Terms of Business
Title: Landlord Terms of Business
Landlords instructing Swansea West Sales & Lettings confirm that they have full legal authority to let the property and that the property complies with all mandatory statutory obligations in Wales, including:
-
Gas Safety Compliance
-
Electrical Safety Standards
-
Energy Performance Certificate (EPC) Requirements
-
Deposit Protection Scheme Requirements
Management fees, renewal fees, and additional administrative charges will be detailed in full within the individual agency agreement.
6. Sales Agency Agreement
Title: Sales Agency Agreement
Property owners appoint Swansea West Sales & Lettings as their designated estate agent to provide marketing and sales services.
The formal written agreement will define:
-
Sole agency or multiple agency arrangements
-
Agreed commission rates and fees
-
Marketing obligations and portal listings
-
Termination rights and notice periods
7. Lettings Management Agreement
Title: Lettings Management Agreement
Swansea West Sales & Lettings provides tenant sourcing, rent collection, and full property management services.
-
Responsibilities: Landlords remain legally responsible for maintaining compliance, while Swansea West Sales & Lettings will undertake all agreed day-to-day management activities on the landlord’s behalf.
-
Client Money Protection: All client funds will be held and protected in full accordance with the relevant Client Money Protection (CMP) requirements applicable in Wales.